Non-Verbal Barriers in Business-Free-Samples-Myassignmenthelp.com

Question: Discuss about the Non-Verbal Barriers in Business Communication. Answer: Introduction The communication is an integral part of the business processes and they determine the level of success or failure of an organization (DeVito 2015). The process of negotiating, exchanging and mediating the differences through the processes of languages and non-verbal gestures is known as communication (DeVito 2015). However, there are different forms of communication barriers that prevent the sender or the receiver to understand the messages of each other. The barriers prevent the individuals to properly send the messages and interpret the same. The barriers may be related to internal or external based on the different circumstances (DeVito 2015). The barriers can be both in verbal communication as well as non-verbal communication. This paper would discuss the various nonverbal barriers that take place in the business communication process. The research topic is non verbal barriers in business communication. The non-verbal elements are important substitutes for words that convey great meaning in business communications. The assignment wishes to identify the various components that inhibit the non-verbal communication process in business scenario. There are several business issues that are faced by the companies, the root cause of them lies in the improper non-verbal communication. There are several instances of misunderstandings and conflicts in the team due to inadequate or improper non-verbal cues. This is the reason that the nonverbal communication systems should be given emphasis. Any probable barriers that prevent the communication process (especially non-verbal communication) would be explored. The thesis statement of the research would To explore the different non-verbal barriers in the communication process and develop suitable solutions. Conceptual Framework As opined by Surkamp (2014), the non-verbal communication is often the neglected mode of communication in the organizations. It has been opined that the greater awareness as well as knowledge of the non-verbal modes of communication would help in greater non-verbal communication modes. When a person is interacting with another, then he is giving unlimited signals in an unconscious manner. The gestures, postures and the eye contact are important parameters that should be kept in mind when engaging in communication. The non-verbal communication takes place even after the actual speaking has ceased (Broadbent 2013). This kind of communication takes place in a silent manner when both the parties are not communicating. The communication has become the backbone of business and it is considered as an art (Broadbent 2013). Good communication involves the process of transferring, analyzing and comprehending the messages embedded in the message (Klitmller and Lauring 2013). However, good communication involves a lot of efforts that is often missing. The mere speaking of words is not enough for making good communication and there is lot of non-verbal processes involved in it. As stated by Broadbent (2013), the nonverbal communication is an important attribute of the modern business. They improve the clarity, trust and rapport between the team members in an organization. There are different types of non-verbal communication that are increasingly used in business communication- Facial expressions- The human face is considered as one of the most expressive tools and they usually display variety of emotions (White and Gardner 2013). There can be expressions of anger, sadness, fear, surprise and others. Gestures- The communication is affected by the way people walk, sit or keep their head while talking. The body gestures and postures are important in understanding the way communication is being done. Eye-contact- This is considered as one of the most important parameters in the non-verbal communication in which there is significant exchange of information without the use of words (White and Gardner 2013). One must know how to maintain proper eye-contact while maintaining the flow of communication. Non-verbal communication is considered as the process of transferring the important messages without using any sounds or words (Broadbent 2013). This kind of communication is mainly done with the help of body language, eye contact, gestures, and voice tone. However, there are lots of barriers that take place in this kind of communication- Negative body language There are instances when there is negative body language, which turns off the receiver (White and Gardner 2013). The speaker may not be able to display a positive body language and he may stoop, bend or sit in excessive relaxed manner. This can take the listeners attention away from the communication and they may miss the real meaning of the ideas being conveyed by the speaker (White and Gardner 2013). The body language may not be proper, which may distract the receivers and may miss the crux of the message. Not proper eye contact This is one of the most common modes of communication barriers that take place in the business organizations (Adler, Rodman and DuPr 2016). The sender may not maintain proper eye to eye contact with the team and this may distract the team (Adler, Rodman and DuPr 2016). This would make the employees confused and also the credibility of the supervisor would be questioned. When the supervisor is giving a speech, and fails to maintain proper eye contact with the audience, then there would be no impact on them(White and Gardner 2013). It is important equal eye contact with all the members of the audience so that they are interested in the actual content of the speech. Inappropriate gestures When there is proper communication between multiple members of the organization, then there is bound to be some improper gestures between them (Burgoon, Guerrero and Floyd 2016). The speaker may roll or flash eyes that may appear improper. He may also keep his arms crossed or keep his legs crossed which are considered as major turn-offs for the listeners. This may also hamper the listening process and the audience may only partially listen to the speaker (Burgoon, Guerrero and Floyd 2016). A poor personal care is major cause of distraction in which the audience would be unable to concentrate on the main message. There are instances when the speaker slouches that has a negative effect on the audiences, which makes the communication process not so sound (Burgoon, Guerrero and Floyd 2016). Neutral facial expression In case of non-verbal communication, it is important that the audience is greeted with appropriate facial expression of the speaker (Argyle 2013). If the speaker is unable to give the suitable facial expression, then the audience would not be interested in listening to the words of the speaker. Rude tone of voice Everyone loves to hear polite and soothing voice and if there is any deviation from the same, then they would lose interest in the speakers words(Burgoon, Guerrero and Floyd 2016). The harsh tone of voice is detrimental in proper communication and the audience would stop listening to the content of the speech. Fig: Conceptual framework in non-verbal communication Source: Created by author Research Design The research design for this kind of research is aimed at understanding the actual barriers that are faced in non-verbal communication. The research method should yield the maximum data which would help in validating the research topic. The research design is considered as the blueprint of the research, which would help in the analysis of the conceptual facts. Research Approach The research approach followed is the inductive research approach in which there is no formulation of hypothesis and the research objectives needs to be fulfilled by the process. The main purpose of data collection for this research is to explore the various nonverbal barrier in communication and identify any patterns in it (Burgoon, Guerrero and Floyd 2016). This research would be done with the help of observation and particular patterns of non-verbal barriers would be identified. This research would be based on the theoretical synthesis of the available data on non-verbal barriers in communication. Research Strategy The research strategy would be mixed research approach in which there is a combination of qualitative research as well as quantitative research. The qualitative research is inductive, which emphasizes on the fact that data analysis needs to be done based on the type of data of collected data (Burgoon, Guerrero and Floyd 2016). A methodological approach would be followed which allows for greater flexibility in the case of qualitative research. The quantitative method would be based on the data collection from actual participants. Data Collection There would be two types of data that would be collected for this research. The qualitative data would be collected with the help of study of online documents, international journals, newsletters, magazines and others. The quantitative data analysis would be done with the help of primary questionnaires which would be collected from 5 multinational companies. A group of 40 employees would be selected from this 5 companies. A total of 200 employees would be selected. They would be asked their views on various non-verbal communication barriers they have faced in their professional life. Data Analysis The data analysis is concerned with the transforming of the collected data into valuable information so that meaningful information can be derived from them. The main mode of data analysis was Microsoft Excel. The various qualitative sources of data are being analyzed and presented for deducing conclusions. Findings The findings of the research show that there are several non-verbal communications barriers that are faced by individuals. They often face physical barriers and they are often unable to apprehend the non-verbal postures as well as gestures. A large percentage of the respondents feel that they are not able to maintain proper eye contact and hence they are unable to communicate fully. A fairly large number of participants feel that they are concentrating more on the slouched position of their lecturer or supervisor and are unable to interpret their key messages. Conclusion The business communication is one of the most important processes that is important for long term business success. There are several communication barriers that are faced by the organizational leaders. The rigidness to the organizational charts or the existence of physical barriers have always created issues for the management. The communication problems are an increasing phenomenon in the modern-day workplaces. The communication issues can be both observed in verbal as well as nonverbal modes. There are several nonverbal communication problems such as neutral facial expression, improper body language, no eye contact, rude voice and so on. There are several skills that needs to be imbibed for being an excellent communicator. This paper has focused on the probable non-verbal communications and sought to propose some suitable solutions for same. References Adler, R., Rodman, G.R. and DuPr, A., 2016.Understanding human communication. Oxford University Press. Argyle, M., 2013.Bodily communication. Routledge. Benyon, J. and Dunkerley, D., 2014.Globalization: the reader. Routledge. Bovee, C.L. and Thill, J.V., 2012.Excellence in business communication. Pearson Higher Ed. 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